NebuLogic Receives 2020 Customer Experience Innovation Award from CUSTOMER Magazine

About Us Press Release2020 Customer Experience Innovation Award

The NebuLogic SMART® CRM is enabling the next-generation customer experience through omnichannel and Artificial Intelligence is honored for improving customer service technology

Plano, Texas (October 1, 2020) — NebuLogic is glad to announce that TMC, a global, integrated media company, has named our SMART® CRM as a recipient of a 2020 Customer Experience Innovation Award, presented by TMC's CUSTOMER magazine.

The 2020 Customer Experience Innovation Award recognizes best-in-class companies setting the standard in delivering exceptional customer experiences through all channels, including social.

The SMART® CHSTS (Children Health Screening Tracking System) solution, built and implemented using the SMART® CRM has been delivered to provide the entry point for collecting the data through various channels, including receiving uploads of data from approximately twenty-seven birthing hospitals and other medical institutions on a daily, weekly, and monthly basis. The solution is built to latest technologies as given below:

Knowledgebase Articles

SMART® CHSTS has incorporated different Knowledge Base (KB) articles to provide the necessary information, including the training documents on how to use the application. The current version of the SMART® CHSTS offers recommendations, powered by Artificial Intelligence (AI) within a keyword search and provides applicable and appropriate KB articles that meet the criteria not only on keywords and frequency and usage of articles but also for the relevancy of the keywords suggested

The advantages of incorporating AI into KB articles
  • Automatically ranks and presents the most relevant knowledge base articles calculated on past interaction history and real-time conversational context.
  • AI takes recommendations and feedback from agents, customers, and community users to ensure content is continuously updated and improved.
  • Improves the onboarding process and training of users.

SMART® Chatbot

The advantages of incorporating AI into KB articles
  • Proactively engages the customer and personalizes communication by providing relevant answers.
  • Provides quick and efficient access to information.
  • Responds to a variety of common user messages, even if they are asked in different formats or with different words.

“Congratulations to NebuLogic Technologies for receiving a 2020 Customer Experience Innovation Award. The SMART® CRM has been selected for setting the standard in delivering world-class customer experiences across all channels," said Rich Tehrani, CEO, TMC.

“We're pleased to recognize this achievement and know we will continue to great innovation from NebuLogic in 2021 and beyond.”