NebuLogic's SMART® AI BOTs Honored for Helping Clients Improve the Customer Experience
Plano, Texas (September 13, 2023) - NebuLogic is glad to announce that TMC, a global, integrated media company, has named our SMART® AI BOTs as a recipient of a 2023 CRM Excellence Award, presented by CUSTOMER magazine.
NebuLogic Technologies, a leading provider of the next-generation AI digital transformation CRM solutions across various business verticals, has developed a best-in-class SMART® AI BOTs that provide a cutting-edge and customer-focused solution. This AI infused solution provides enhanced Customer Experience that may not be achieved through out-of-the-box capabilities of base CRM applications.
We believe that the innovation and advancements in information technology must be used to provide enhanced customer experiences, increased efficiency, and ultimately, greater business success. With that objective in mind, we have built the SMART® AI BOTs which has enabled us to deliver an advanced and data-driven approach to manage customer relationships with personalized experiences.
Our proven track record of successfully implementing a variety of cutting-edge customer experience solutions has served as the foundation for the development of the SMART® AI BOTs.
"The 20th Anniversary CRM Excellence Award honors NebuLogic Technologies for being a true CRM partner to its customers and clients," said Rich Tehrani, TMC's CEO and Group Editor-in-Chief. NebuLogic Technologies has demonstrated to the editors of CUSTOMER magazine that SMART® Integration Framework improved the processes of their clients' businesses by streamlining and facilitating the flow of information."
The CRM Excellence Awards are based on hard data, facts, and figures showing the enhancements a winning solution has made to a client's organization. Winners were selected based on their capacity to help extend and develop the customer connection so that it becomes all-encompassing, covering the entire business and the customer's lifetime.
Since 1982, CUSTOMER magazine, formerly known as Customer Interaction Solutions, has been a prominent and influential voice in the call/contact center, CRM, and teleservices industries. It has played a pivotal role in nurturing, advancing, and sustaining these sectors, which have made substantial contributions to the global economy. CUSTOMER has consistently held the position as the foremost publication in supporting these industries on their journey of growth and development.
Through a blend of exceptional, cutting-edge original content, insights from industry experts, in-depth laboratory reviews, and the recognition of outstanding leaders in management and technology through our esteemed awards, CUSTOMER is committed to upholding the highest standards of quality and excellence in the field. We take pride in being a publication that continually raises the bar to ensure the ongoing success and prosperity of these industries that have had a profoundly positive impact on the global economy. Please visit https://www.customer.tmcnet.com.