NebuLogic's The SMART® City 311 in the "Spotlight" at Engage311 2023 Conference.
NebuLogic Technologies proudly participated in the Engage 311 Conference 2023, held from May 3–5 at the Charlotte Convention Center in Charlotte, NC. As leaders in public sector innovation, the event provided us with a valuable platform to engage with industry experts, thought leaders, and local government representatives, exploring transformative strategies for enhancing 311 services and citizen engagement through digital advancements.
During the conference, we showcased our innovative SMART® City 311 solution—a 100% cloud-based, true Software as a Service (SaaS) product.NebuLogic's SMART® City 311 includes all core applications, hosting, configuration, and integration, as well as support and maintenance services for the deployed solution. By promoting seamless teamwork, adapting to the ever-evolving technological landscape, and achieving a balance between service quality and operational efficiency, our solution empowers cities to deliver exceptional citizen experiences.
Nivas Nallanthi, CEO of NebuLogic Technologies, and Eric Harris, Manager of the 311 Call Center for the City of Fort Wayne, Indiana, led a compelling discussion on NebuLogic's innovative SMART® City 311 solution. This risk-free, cost-effective platform is designed to transform city 311 call center operations, delivering exceptional citizen experiences through enhanced teamwork, adaptability to emerging technologies, and a seamless balance between service quality and operational efficiency.
The event provided NebuLogic with an excellent opportunity to engage with representatives from various cities and counties, offering a detailed overview of how the SMART® City 311 solution serves as a centralized hub. This system enables city agents to effectively access, manage, prioritize, assign, track, and resolve service requests, significantly enhancing citizen satisfaction while optimizing the agent experience. Representatives from municipalities including the City of Dallas, Village of Schaumburg, City of Montgomery, City of Lansing, City of Austin, City of Calgary, City of Aurora, City of Denton, City of Kyle, City of Pearland, City of Alexandria, Wyandotte County & Kansas City, and the District of Columbia engaged in in-depth discussions with the NebuLogic team.
Attending Engage 311 Conference 2023 was a fantastic opportunity to exchange insights and collaborate with like-minded professionals. We are excited for 2024 Engage 311 to bring back the knowledge and best practices we gained, ensuring our clients continue to benefit from leading-edge innovations in the 311 service space.
"ENGAGE311 is the premier annual conference for 311 professionals, providing education and networking opportunities. Open to prospective, beginning, and experienced 311 municipal and customer service centers throughout North America, the conference offers a professional, unbiased environment for in-depth discussions on current issues and common interests in the industry. Attendees can explore new products and systems, network with industry peers and vendors, and focus on advancing their programs with information on Customer Service, Knowledge Management, Employee Initiatives, Business Process Improvements, Open Data, Open Government, and more. ENGAGE311 offers the chance to learn from experts and share successes and lessons learned with attendees from across North America."
"The sole purpose of establishing NebuLogic is to bring the advancements in the Information Technologies that benefit all citizens in the most efficient and economical fashion possible. We are true to our mission to achieve and maintain 100% deployment and customer satisfaction record."
