SMART® City Utilities Solutions

SMART® City Utilities

The SMART® Utilities solution is a comprehensive all-inclusive Citizen Service Center application that is intended to provide the unique needs of utilities, such as electric, gas, water, and telecommunications. Our best-in-class solution streamlines the customer interactions, improve operational efficiency, and enhance customer satisfaction within the Utilities industry.

The SMART® Utilities Solution is built on our tested and proven solution builder, SMART® ICE (Intelligent Configuration Environment), which is the most advanced and scalable solution development platform and best suited to build, support and maintain any modern digital transformation solution. SMART® Utilities is inherently capable of incorporating advanced technologies such as AI (Artificial Intelligence), ML (Machine Learning), IoT (Internet of Things), BC (Blockchain), and Micro Services.

Key Features:
  • Core functionality and features include but are not limited to:
    1. Dynamic Contact & Case Management
    2. Automated Workflow Management
    3. Advanced Queueing
    4. Skill based routing & assignment
    5. Advanced knowledgebase management
    6. Integrations to external systems & data sources
    7. Real-time information exchange & collaboration
    8. Omni-channel enablement
  • Centralized database of customer information, including contact details, account history, billing information, and communication preferences.
  • Access to up-to-date and comprehensive data.
  • Integration with the billing systems for efficient billing processes, payment processing, and bill inquiry resolution.
  • Comprehensive Self-service portal to view and pay bills, report outages, track usage, and update account information.
  • Manage service orders for tasks and facilitate order tracking, scheduling, and completion.
  • Engage with customers across various channels, ensuring a consistent customer experience.