Solutions SMART® City Utilities

Elevate your customer experience by transforming the way they engage with utility services.

NebuLogic's SMART® City Utilities is a modern CRM solution to manage customer interactions with utility services and departments for new connections, meters, bills, payments, and service inquiries. Customers can always stay updated through automated alerts about service outages, service requests, billing etc.

SMART® City Utilities provides modern customer service capabilities that transform customer experience and also allows city utilities to become more efficient and responsive to the needs of their residents.

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Core Features and Capabilities of SMART® City Utilities

Owen Grady

Consistent customer service across every touchpoint.

  • Omni-channel enablement
  • Self-service experience through customer web portal and mobile app
    • Manage their accounts, usage and billing information
    • Engage with the service provider
  • Built-in Telephony (CTI/IVR) integration for connecting to the right service staff at the right time
  • Personalized service delivery through various digital channels – email, live chat, social media, SMS, WhatsApp, kiosk
  • Consistent service by customer service representatives through Agent Portal and guided scripts
Owen Grady

Improves productivity and collaboration across service center.

  • Process automation for improved efficiencies
  • Intelligent queuing, routing, and SLA management
  • AI infused knowledge base and chatbot to handle common requests and queries
  • Built-in collaboration and communication tools
  • Unified platform - centrally managed interactions, service requests, knowledge articles, and assets.
  • SMART® Academy for self paced learning by customer service team
Owen Grady

Transforms utility operations through data and insights.

  • AI powered reports and analytics
  • Real-time grievance system and customer feedback mechanism
  • Facilitates better understanding of customer needs, preferences, and behaviors allowing utilities to modify their offerings
  • Helps customers understand their usage and make informed decisions on sustainable consumption
Owen Grady

Highly cost-effective and Risk-free deployment.

  • Over 500 pre-built configuration & integration components to ensure quick deployment as well as solution extensibility
  • Out-of-the-box functionality that can be easily configured for any utility service center
  • Hosted on the most secured cloud platforms

How does NebuLogic make the Solution work for you?

SMART® Licenses and Permits is a COTS (commercially-off-the-shelf) CRM solution that is fully configured, hosted and managed by NebuLogic. The solution provides a long-term, one-stop ecosystem which includes software licenses, fully implemented and hosted solution, and continuous support and maintenance services. This is our key differentiator.

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Our Pricing Principle - Highest Quality Solutions at the Lowest Pricing

Our pricing model is developed on SaaS principles, to keep the setup and procurement process efficient and economical, while delivering the best pricing advantage and functionality to our customers.

Solution Pricing Components - One Stop Ecosystem
Core Product License Cost

Premium Edition

  • Full-time users
  • Customer Service Representatives and Field Staff

Enterprise Edition

  • Real-time access to the larger dataset
  • For review and processing
  • Supervisors, Administrators, Management & Executive staff, Directors and Back office
Implementation Services Cost

Aggregate Daily Rate for Implementation Services

  • Core configuration
  • Integrations
  • Data Cleansing & Migration
  • Testing and Quality Assurance
  • User Training
  • Hosting
  • Effort hours based on scope, deliverables and timeline
Support and Maintenance Cost

Continuous Support and Maintenance of the Deployed Solution

  • Support hours based on Service Level Agreement(s)
  • Aggregate Daily Rate
  • Support and maintenance services include solution enhancements and fine tuning

Empowering customers to drive successful transformations

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