Solutions SMART® Field Services

Meet your service delivery commitments with optimal field team utilization and highest levels of productivity.

NebuLogic's SMART® Field Services is a powerful field services management application that allows you to optimize the deployment and productivity of your field staff based on their availability, skills and task complexity. With SMART® Field Services, you can deploy and track the right field service personnel, provide the field staff with the right service details and decision support, and continuously monitor their performance.

Core Features and Capabilities of SMART® Field Services

Owen Grady

Supports field technicians in completing their jobs in a productive manner.

  • Mobile app with all field-ready functionality
  • Centralized location for searching, sorting, and updating assigned jobs
  • Complete work order information on fingertips
  • Built-in GIS integration
  • Messaging and recording capabilities
  • Real-time information exchange and collaboration
  • Text, audio, and video memo functionality
  • Offline work mode available with auto-sync capability
  • User level reports and dashboards to keep track of one's productivity
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Process automation for improved efficiencies.

  • Pre-built workflows to standardize processes
  • Intelligent task routing and assignment (based on skill set, work location, priority, etc.), dispatch, and SLA management
  • Configurable auto-alerts and push notifications based on events
  • Ability to create checklists, standard procedures, and manuals for tasks and task groups
  • Scheduled reports and insights in various formats shared with key stakeholders
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Continuously improves your service level commitments.

  • Provides secure access to your field services 24/7/365 on any device, from anywhere
  • Seamless integration with the CRM and Work Order management system
  • Facilitates the assignment of the right resources to jobs, optimizing field staff utilization, overtime costs, and task priorities
  • Dashboards offering complete visibility to your service data for timely decision-making
Owen Grady

Highly cost-effective and Risk-free deployment.

  • Over 500 pre-built configuration & integration components to ensure quick deployment as well as solution extensibility
  • Out-of-the-box functionality that can be easily configured for any municipal government and maintenance department
  • Hosted on the most secured cloud platforms

How does NebuLogic make the Solution work for you?

SMART® Licenses and Permits is a COTS (commercially-off-the-shelf) CRM solution that is fully configured, hosted and managed by NebuLogic. The solution provides a long-term, one-stop ecosystem which includes software licenses, fully implemented and hosted solution, and continuous support and maintenance services. This is our key differentiator.

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Our Pricing Principle - Highest Quality Solutions at the Lowest Pricing

Our pricing model is developed on SaaS principles, to keep the setup and procurement process efficient and economical, while delivering the best pricing advantage and functionality to our customers.

Solution Pricing Components - One Stop Ecosystem
Core Product License Cost

Premium Edition

  • Full-time users
  • Field Technicians and Staff

Enterprise Edition

  • Real-time access to the larger dataset
  • For review and processing
  • Supervisors, Administrators, Management & Executive staff, Directors and Back office
Implementation Services Cost

Aggregate Daily Rate for Implementation Services

  • Core configuration
  • Integrations
  • Data Cleansing & Migration
  • Testing and Quality Assurance
  • User Training
  • Hosting
  • Effort hours based on scope, deliverables and timeline
Support and Maintenance Cost

Continuous Support and Maintenance of the Deployed Solution

  • Support hours based on Service Level Agreement(s)
  • Aggregate Daily Rate
  • Support and maintenance services include solution enhancements and fine tuning
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