24/7 hotline solution for connecting people in need with harm reduction, treatment, and recovery services.

NebuLogic's SMART® Health Helpline is a widely used service center (hotline) solution to help citizens in crisis, specific populations, agencies and providers to find counseling, intervention, treatment, resources, rehabilitation, and recovery support services for alcohol abuse, drug addiction, harm reduction, and opioid use disorder.

SMART® Health Helpline is the first such solution in the nation which provides a one-stop solution for all stakeholders (Citizens, Helpline Specialists, Counsellors, Clinicians, Service Providers, and other agencies).

Core Features and Capabilities of SMART® Health Helpline

Owen Grady

24/7 Helpline for you or your loved ones in need.

  • Omni-channel enablement
  • Self-service experience through public facing website and mobile app
  • Personalized service delivery by Screening and Information Specialists through live chat, call, text SMS, and email
  • Built-in Telephony (CTI/IVR) integration for connecting to the right Helpline Specialists during times of crisis
  • Consistent service by call center agents (Helpline Specialists) through internal search application on the Agent Portal and through guided scripts
  • All data/information exchanged is secure and in compliance with applicable state and Federal regulations
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Seamless service through process automation and AI tools.

  • Advanced eligibility assessment based on dynamic data elements such as types of treatment services, treatment centers, bed availability, residential waitlist, insurance location and programs
  • Users can find treatment centers, treatment options and related services based on geographical locations
  • Real-time updates to program based on data from service providers and service recipients
  • AI infused knowledge base and chatbot to handle user requests and queries
  • AI powered reports and analytics
  • Unified platform - centrally managed interactions and requests for help/guidance, knowledge articles, and assets
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Intuitive self-service portal for health service providers.

  • User-friendly self-service web portal for health service providers to keep their information up-to-date
  • The portal allows the service providers to keep a track of their submitted requests
  • One-stop platform of updated resources to assist health service providers
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Highly cost-effective and Risk-free deployment.

  • Over 500 pre-built configuration & integration components to ensure quick deployment as well as solution extensibility
  • Out-of-the-box functionality that can be easily configured for any helpline offering substance use disorder and harm reduction treatment and recovery services
  • Hosted on the most secured cloud platform(s)

How does NebuLogic make the Solution work for you?

SMART® Licenses and Permits is a COTS (commercially-off-the-shelf) CRM solution that is fully configured, hosted and managed by NebuLogic. The solution provides a long-term, one-stop ecosystem which includes software licenses, fully implemented and hosted solution, and continuous support and maintenance services. This is our key differentiator.

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Our Pricing Principle - Highest Quality Solutions at the Lowest Pricing

Our pricing model is developed on SaaS principles, to keep the setup and procurement process efficient and economical, while delivering the best pricing advantage and functionality to our customers.

Solution Pricing Components - One Stop Ecosystem
Core Product License Cost

Premium Edition

  • Full-time users
  • Helpline Specialists, Service Providers and Field Staff

Enterprise Edition

  • Real-time access to the larger dataset
  • For review and processing
  • Supervisors, Administrators, Management & Executive staff, Directors and Back office
Implementation Services Cost

Aggregate Daily Rate for Implementation Services

  • Core configuration
  • Integrations
  • Data Cleansing & Migration
  • Testing and Quality Assurance
  • User Training
  • Hosting
  • Effort hours based on scope, deliverables and timeline
Support and Maintenance Cost

Continuous Support and Maintenance of the Deployed Solution

  • Support hours based on Service Level Agreement(s)
  • Aggregate Daily Rate
  • Support and maintenance services include solution enhancements and fine tuning

SMART® Health Helpline Success Stories

City 311 Solution for the City of Fort Wayne

The Massachusetts Substance Use Helpline

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City 311 Solution for the City of Fort Wayne

Illinois Helpline for Opioids and Other Substances

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City 311 Solution for the City of Fort Wayne

Vermont Helplink for Alcohol and Drug Support Center

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City 311 Solution for the City of Fort Wayne

Oregon Hopeline for Substance Use Disorder and Harm Reduction

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