SMART® ICE solution framework infused with our SMART® AI BOTs delivers:
- One Stop Shop: Products, licenses, hosting, configuration, integration, support, and maintenance
- Technologically superior solutions
- Best-in-class CRM, service, sales, process, policy and marketing automation solutions
- Seamless integrations to 3rd party applications and value add components
- Pre-built integrations to social media and omni channel
- Telephony, IVR, Email, Chat/Chatbot, SMS/Text, digital channels
- World class hosting infrastructure
SMART® Solutions
The SMART® ICE: Proven and Tested Solution Builder
Our SMART® Solutions are built on our SMART® ICE (Intelligent Configuration Environment) Framework.
The SMART® ICE Framework is built using the next generation technologies infused with decades of our hands-on expertise in delivering hundreds of solutions across numerous business verticals. The SMART® ICE is the most advanced and scalable solution development platform and best suited to build, support and maintain any modern digital transformation solution.
The SMART® ICE at a glance
Architected to incorporate Secure, Modern, Adaptable, Responsive and Transactional (SMART) attributes at every stage of the application Unique, capable, tested and proven solution development environment Core components include but not limited to
- Application set-up
- User management (to set up roles, hierarchies and relationships)
- User experience and navigation
- Business rule engine
- Consistent service by customer service representatives through Agent Portal and guided scripts
- Workflow manager
- Data manager
- Communication manager
- Unified integration framework
- Business Intelligence
- Report builder
- capable of incorporating Artificial Intelligence (AI), Machine Learning (ML), Blockchain and the Internet of Things (IoT)
The best-in-class SOA (Service Oriented Architecture) based architecture built to incorporate any future technological advancements in a seamless, scaled and secured fashion Includes over 300 value-add and integration components for faster, efficient and economical solutions Provides configurable single, bi-directional, real-time and/or batch-mode integrations to internal/external systems such as
- 3rd party address verification systems
- Enterprise data solutions
- Payment gateways
- GIS
- CTI
- TEL
- IVR
- OCR
- Signature pads
- Finger print readers, etc
So, if you are looking for a one-stop solution that relieves you of all complexities of engaging with multiple technologies and vendors while ensuring zero% risk in solution implementation, contact us.
We will be happy to be a part of your truly future-ready digital transformation journey!