SMART® Service Cloud
The SMART® Service Cloud is a comprehensive enterprise class service automation CRM application, which is built using the best-in-class Cloud Computing principles. Our product is inherently capable of incorporating advanced technologies such as AI (Artificial Intelligence), ML (Machine Learning), IoT (Internet of Things), BC (Blockchain), and Micro Services that can be configured to deliver any complex business process and achieve best customer experience.
Functional Modules Included:
Contact & Case Management
Automated Workflow Management
Advanced Queueing
Skill based Routing & Assignment
Advanced Knowledgebase Management
Real-time Information Exchange and Collaboration
Peer to Peer Support
Assisted Support through Guided Assistance
Customer Self-service Portals
Field Service Management
Omni-channel interaction
Digital Channels
Configurable reports, dashboards, and data visualization
The SMART® Service Cloud is a SaaS application, which delivers secure and scalable solutions:
SMART® Cities 311
SMART® Cities 911
SMART® Utilities Service Automation, SMART® Health Helpline
SMART® Licensing and Permits
SMART® Asset Management
SMART® Registration and Titling, and many more.
SMART® Service Cloud: Pricing Model
Our pricing model is developed on SaaS principles, to keep the setup and procurement process efficient, effective and economical, while delivering the best pricing advantage and functionality to our customers.
- SMART® Service Cloud Premium Edition is for users who would be using the application on a full timer basis.
Users: Customer Service Representatives, Tier 1 staff, Case Workers, Field Staff etc. - SMART® Service Cloud Enterprise Edition enables access to the larger dataset for real time data access, review and processing.
Users: Supervisors, Administrators, Management & Executive staff, Directors and Back office.
Contact us for pricing details.