Top SMART® Cloud Computing Company

The SMART® Service Cloud is a comprehensive enterprise class service automation CRM application, which is built using the best-in-class Cloud Computing principles. Our product is inherently capable of incorporating advanced technologies such as AI (Artificial Intelligence), ML (Machine Learning), IoT (Internet of Things), BC (Blockchain), and Micro Services that can be configured to deliver any complex business process and achieve best customer experience.

Functional Modules Included:

  • productsContact & Case Management
  • productsAutomated Workflow Management
  • productsAdvanced Queueing
  • productsSkill based Routing & Assignment
  • productsAdvanced Knowledgebase Management
  • productsReal-time Information Exchange and Collaboration
  • productsPeer to Peer Support
  • productsAssisted Support through Guided Assistance
  • productsCustomer Self-service Portals
  • productsField Service Management
  • productsOmni-channel interaction
  • productsDigital Channels
  • productsConfigurable reports, dashboards, and data visualization

The SMART® Service Cloud is a SaaS application, which delivers secure and scalable solutions:

  • productsSMART® Cities 311
  • productsSMART® Cities 911
  • productsSMART® Utilities Service Automation, SMART® Health Helpline
  • productsSMART® Licensing and Permits
  • productsSMART® Asset Management
  • productsSMART® Registration and Titling, and many more.

SMART® Service Cloud: Pricing Model

Our pricing model is developed on SaaS principles, to keep the setup and procurement process efficient, effective and economical, while delivering the best pricing advantage and functionality to our customers.

  • SMART® Service Cloud Premium Edition is for users who would be using the application on a full timer basis.
    Users: Customer Service Representatives, Tier 1 staff, Case Workers, Field Staff etc.
  • SMART® Service Cloud Enterprise Edition enables access to the larger dataset for real time data access, review and processing.
    Users: Supervisors, Administrators, Management & Executive staff, Directors and Back office.

for pricing details.